Do you remember when you were a child and had to play with new kids in a different sandbox? This is how I felt the first time I supported a HQs US Air Force (USAF) event. The Global Air Chiefs Conference (GACC) was held on April 23-25, 1997, in conjunction with the USAF’s 50th Anniversary Celebration in Las Vegas. (Yes, it’s true, our military used to be able to host events there). It was nearly 20 years ago!

When Don Henley wrote the lyrics “People love it when you lose, they love dirty laundry,” he probably never guessed the ever increasing prevalence of “dirty laundry” airing in today’s news cycles, especially when it comes to awkward or unflattering photography. But protocol officers who plan and orchestrate ceremonies, gift exchanges, presentations, international visits, meetings and special events stay focused on what is important – making their guests feel welcomed and capturing moments to remember.

Most communication experts now believe that almost 90% of what we say comes from nonverbal cues, which includes our body language. From a flip of the hair to hands on your hips, how you move, gesture, and make expressions can say as much as what comes out of your mouth.

The seventh annual Civility in America survey* captures the American public’s views on civility in society with 75% stating incivility in this country has risen to “crisis” levels up from 65% in 2014.

A common problem in academic events is determining the correct placement of guests for functions like seated dinners or an order of procession for academic ceremonies. In an environment where titles and tenure – not to mention donors, alumni, and students – are often steadfastly important, making the decision as to how stakeholders are positioned can be a stressful and politically daunting task.

In a 2015 survey by the Society for Human Resource Management (SHRM), only 65 percent of respondents said they planned to hold an end-of-the-year gathering for their employees, down from 72 percent in 2012. Does this mean that Ebenezer Scrooge is bringing back the humbug in 2016? Maybe, but that doesn’t mean the holiday party is the ghost of Christmas past quite yet. Although the traditional office celebration might not be as popular as it once was, more than likely the holidays will be celebrated or recognized one way or another at your office.

According to the 2016 American Express Grow Global Survey, an overwhelming majority of surveyed companies (90%) agree that international markets offer significant growth opportunities. However, growth certainly does not come without challenges, and the most significant concerns for those selling outside the U.S. include the ability to build relationships with foreign partners (75%).

Each generation assumes their children will have the same values and desires—even though the world changes every day. Because people are living longer and leading more productive lives, we are in a unique situation where, for the first time in history, there are four distinct generations working together under the same global roof—at the same time.

"International protocol consists of drawing a platform on which international relations grow and preserving mutual respect, no matter how big or small the countries may be." – Mr. Lahoud Lahoud, Chief of Protocol at the Presidency of the Republic of Lebanon (and graduate of The Protocol School of Washington). We are pleased, once again, to share another excerpt from An Expert’s Guide to International Protocol: Best Practices in Diplomatic and Corporate Relations co-authored by our friends Gilbert Monod de Froideville and Mark Verheul.

If you are of a certain age, you may recall a famous episode of the hit sitcom “Designing Women” when one of the lead characters—the outspoken but forever proper Julia Sugarbaker—participates as a model in a charity fashion show. She is humiliated when her dress gets caught in her pantyhose, an event that forever brands her as the woman who “mooned Atlanta.”

When it comes to recognizing employees or coworkers, it appears that the value of a compliment surpasses money as a prime motivating tool.  In a recent study at the National Institute for Physiological Sciences in Japan, research showed scientific proof that employees perform better when they receive a social reward after completing an exercise. Further, the study indicates that giving compliments proves to be an even more effective social reward than receiving money.

As one of the most multifaceted figures in American history, Benjamin Franklin was someone who truly embraced change, particularly in the incredibly diverse professional and personal pursuits of his life. Here was a man whose resume would include such diverse positions as politician, inventor, scientist, musician, entrepreneur and author among his many credits. As Franklin himself said, “When you’re finished changing, you’re finished.”

The old show business saying that promises “the show must go on” was definitely penned way before the dawn of text messaging. Just ask legendary Broadway star Patti Lupone who just last year stopped a live performance at Lincoln Center to snatch a mobile phone from an offending audience member who had been texting during the show.

When Bill Clinton first won the presidency, the form of address used for him and the first lady, Hillary, was as follows: The President and Mrs. Clinton. This form of address fits into the traditional formula in writing: The President and Mrs. (Surname) and in conversation: Mr./Madam President and Mr./Mrs. (Surname). If Hillary Clinton wins the current presidential election, Bill Clinton will be a first: the first First Husband, Spouse, Partner, or Significant Other. So how will the White House staff address Bill Clinton?

From following international safety advisories to practicing proper protocol with foreign colleagues, there are many things to keep in mind when doing business abroad. Here we offer five things you may wish to avoid to ensure a successful—and uneventful—trip to remember.

"Ultimately, protocol is there not to be a burden, but rather to minimize conflicts and awkward situations" -- Professor Jaap G. de Hoop Scheffer. PSOW is pleased to, once again, share another excerpt from An Expert’s Guide to International Protocol: Best Practices in Diplomatic and Corporate Relations co-authored by our friends Gilbert Monod de Froideville and Mark Verheul.

Known as “North America’s youngest etiquette expert” through popular blogs, a website, self-published books, workshops and media appearances, Konrad Philip from Vancouver, British Columbia is the winner of the PSOW 2016 National Business Etiquette Week Contest. Konrad’s creative entry addressed this year’s theme— Running on Respect: Putting Civility Back Into Politics—with an entertaining infographic that served as a bill of rights in support of respectful political discourse. Konrad talks about his own foray in the etiquette world, his view on American politics and his future plans.

It was a sunny autumn afternoon in beautiful Gramercy Park, New York City. I was enjoying a moment’s rest on the sofa while reading Bloomberg Businessweek, to which I'd received a complimentary subscription for having completed my MBA. I'd always been fascinated with business and with the idea of starting my own company - it was only a question of what that business would be.

One of the objectives of the professional communication course I teach for the Mechanical Engineering Department at UC Berkeley is to prepare students for their future careers. In 2013, Jayne Anderson, Director, Events and Programs for UC Berkeley’s College of Engineering, and a then-recent graduate of the Protocol School’s Corporate Etiquette and International Protocol Consultant program, gave a series of lectures to my class on business etiquette. Her presentations were met with overwhelmingly positive evaluations and enthusiastic feedback. Realizing how beneficial etiquette training is to our students, I enrolled in the PSOW consultant program the following April.