Human Capital Innovations Features Pamela Eyring: Your Tech Stack Alone Won't Transform Your Business, But Professional Etiquette Can

In a new piece published by Human Capital Innovations (HCI), Pamela Eyring, president of The Protocol School of Washington®, shares that every company is looking for an edge—an extra something that will make it more innovative, resilient, and profitable.

To achieve this, companies are pouring billions of dollars into everything from new technology (AI-powered!) to process optimization and efficiency initiatives. Look further than Silicon Valley's “year of efficiency” to see these approaches prominently on display.

However, investing in technology and shedding staff isn’t the only way to bolster your competitive advantage. Instead, companies can invest in their people, giving them the soft skills and professional etiquette needed to build stronger relationships, close more deals, and create lasting partnerships.

Etiquette Intelligence – the positive behaviors of an individual who is self-aware of their behaviors, cares about how someone else feels, and represents themselves well – can foster an environment where trust, collaboration, and mutual respect flourish. 

Here’s how leaders can bring their companies back to the basics and make professional etiquette a reality right now. 

Visit the HCI blog to learn the tips you’ll need to make a difference in your organization for 2025, and tune into a recent podcast interview where Pamela also discussed this topic and shared insights with HCI host Dr. Jonathan Westover.