Here’s Why Employers Need to Boost Business Etiquette Training in 2024

Work.Life Interviews Pamela Eyring

A recent article published in Work.Life starts with:

‘It’s like they just rolled out of bed’: Employers boost business etiquette training

As global experts in this domain, our leader Pamela Eyring had the privilege to be interviewed on this topic as well as provide best practices that employers should take in 2024 to improve their employee experience, retention, and the overall recognition their brand receives through their employees’ excellence.

As the article notes:

Ideas around what constitutes socially acceptable behavior at work have shifted widely following the pandemic and in new hybrid arrangements.

Despite some changing norms, particularly those driven by Gen Z, knowing how to conduct oneself professionally and interact with others respectfully will always be important in workplaces, said Pamela Eyring, president and owner of the Protocol School of Washington.

Major government agencies, corporations like Boeing and Mastercard and academic institutions have sent staff to the Protocol School to get training on business etiquette, communication skills, building relationships and ultimately properly conducting themselves in professional situations.

About half of employers said they were offering business etiquette training last year amid the return to offices, and about 20% said they planned to offer it this year, according to a survey from Resume Builder including over 1,500 respondents.