Back to business: 5 tips for navigating the return to in-person with grace

Whether it's the office, a training, or a lunch meeting, after multiple years spent huddled behind a computer screen, the return to doing business in-person is awkward, at best. You might extend your hand for a shake, only to be met with the other party pulling his or her hand back, or you could stumble while trying to make water cooler conversation, and will likely second-guess your networking chops at your first in-person conference. Even etiquette experts are re-evaluating how to approach business. Even so, here are 5 things to keep in mind as you navigate the transition.

Set clear expectations

Business events, meetings, and the like have always required precise planning, Jacki Harris, a protocol officer in Washington D.C., and graduate of The Protocol School of Washington, says, but the process has changed.

“In-person meetings aren’t going to look like they used to, and they likely never will,” she says. 

Harris arranges high-profile events at Joint Base Anacostia-Bolling in Washington, D.C. She says the pandemic has forced her to rethink her approach.

“We’ve worked some additional steps into our timelines such as confirming (often) local COVID-19 guidelines, additional lead times for vendors and outside agency needs, R.S.V.P. requirements, and logistical planning.”

Communication needs to be an integral part of planning, emphasizes Pamela Eyring, a protocol and etiquette expert who is the president and owner of The Protocol School of Washington. 

“Communicate early about your preferences,” Eyring said in an interview with the Post and Courier. “The most important thing is to make the rules clear up front so vaccinated and unvaccinated alike know what to expect.”

Respect others’ expectations

On the flip side, Eyring says, you need to consider - and follow - the other party’s boundaries. 

Eyring encourages you to be proactive - ask your host about masking requirements in advance. As of late March 2022, many government agencies have lifted mask requirements in areas with low infection rates of the virus and its variants. 

Beyond any federal, state or local guidelines, Harris reminds that everyone has their own set of principles driving their personal comfort level. 

“Respect their beliefs and understand that some ‘pivoting’ may be necessary,” she stresses. “If there are vaccination requirements or social distancing measures in place, respect them.”

That means not judging - or confronting - anyone who continues to mask. There are a multitude of reasons someone might choose to do so, and you should respect their privacy by not questioning “why”.

Adapt by getting creative

If you’re not comfortable shaking people’s hands, beat them to the punch by offering up an alternative.

Using a comparative signal, Eyring says, can stop an awkward moment in its tracks. 

“I would just see someone coming and say, ‘hello, it’s good to see you,” the etiquette expert says, placing her hand over her heart. “And then the other person can reciprocate. That’s all it is. And then you have your small talk.”

It’s best to leave any attempt at casual contact, like a bump or tap, at home. Eyring says these aren’t formal enough for business and if you’re wearing high heels, you could end up on the floor.

Be observant - and discreet

A little detective work goes a long way. If your host or colleague is wearing a mask at a meeting he or she organized, Eyring says, you should wear one, too. And if they’re not masked, ask if they’d like you to wear one. 

Asking for vaccination status during a meeting or at an event is a social faux pas, but Eyring points out that announcing your own record could elicit the other person to provide their information.

On the same note, telling the unvaccinated they’re unwelcome isn’t polite. When inviting others to business meetings or social events, be sure to communicate your expectations in advance.  Simply stating that proof of vaccination is required is a courteous way of making your wishes known, Eyring says.

Don’t take anything personally - and remember to smile

Over the course of years working remotely, you’re bound to encounter new teammates.

“Sitting in a conference room again might find you looking at some new faces you’ve only seen on a screen, or may only recognize from the eyes up with a mask on,” Harris says. “Take the time to make introductions to ensure everyone feels included and valued.”

Offer them a welcoming smile, and keep the atmosphere lighthearted - even if everyone isn’t ready to handshake or hug.

“We're all learning how to adjust to the post-pandemic environment, so clear communication, patience, and understanding are virtues that will go a long way in making the transition back to work a smooth one,” says Eyring.